The XmaHub 30-day guarantee — what it means and how to claim

A money-back guarantee is only meaningful if it's unconditional and easy to use. Ours is both.

What the guarantee covers

If you purchase the XmaHub protocol and follow it for 30 days without seeing any positive change in your eczema — not full clearance, but any meaningful improvement in itch, redness, frequency of flares, or skin texture — you're entitled to a full refund of your £39.

The guarantee period is 30 days from purchase. The biology of the skin cell cycle means that 30 days is enough time to see early evidence of whether the protocol is working, even if full results come at 45 days.

How to claim

Email us at the address provided in your protocol download with your order confirmation and a brief description of your experience. That's it. No forms, no photos required as proof, no review period, no conditions beyond having purchased the protocol and tried it for 30 days.

We process refunds within 3 working days.

Why we offer it

We offer the guarantee because we're confident in the protocol, and because eczema treatment has a long history of products that overpromise and underdeliver. A no-questions-asked guarantee shifts the risk to us — where it should be — and lets you try the protocol without financial concern.

We also believe that someone who follows the protocol properly for 30 days and sees no response is genuinely unusual, and we'd rather understand why than keep the £39. The feedback from edge cases improves the protocol for everyone.

What the guarantee doesn't change

The guarantee doesn't shorten the biology. If you want full results, the 45-day timeline still applies. The 30-day guarantee is a safety net, not a replacement for giving the protocol the time it needs.

It also doesn't cover situations where the protocol hasn't been followed. If you implement one of the seven components and skip the others, you're not testing the protocol — you're testing a fragment of it. The guarantee is for people who genuinely engage with the complete programme.